The hotel opened in 2003 as the Kivu Sun, managed by South Africa’s Southern Sun Hotels, and it carried that name until February 2007, when a long-term concession from the Rwandan government transferred it to Serena Hotels. A refurbishment programme followed, converting the property into a lakeside spa resort. What emerged is deliberately low-key. Low white buildings sit back under the palms, so it is the gardens rather than the architecture that dominate the approach, and the sand in front of them stays private to the hotel.
The lobby is high-ceilinged and open to the breeze, finished in local stone and timber and hung with woven pieces and Rwandan artwork, while the bedroom furniture runs to polished dark wood and neutral cloth. Every public room turns outward, so the lake is always in the corner of the eye. The effect is cool and unhurried, a building content to get out of the way of its setting. Weavers, sunbirds and kingfishers work the mature trees between the terraces and the shore, and the lawns carry guests down to the water all day.
Mornings begin with mist lifting off flat water and the Congolese hills green beyond.
Nights are quiet enough that the lake does the talking, small waves turning over on sand a few metres from the ground-floor patios. Mornings begin with mist lifting off flat water and the Congolese hills green beyond, and on clear days the Virunga cones stand hard against the sky to the north. The hotel also takes conferences and weekend weddings, so the beach and gardens can fill at times. Many guests arrive from Volcanoes National Park wanting exactly this: a day of swimming, reading and little else.
Beyond the gardens, guided walks take in Gisenyi’s markets and streets, and the coffee estates at Kinunu and Cyimbili open for tastings and a look through the processing sheds. Gorilla trekking in Volcanoes National Park can be done as a day trip, with permits and guides handled by the park authorities, and the minimum trekking age is fifteen, though the hotel itself suits younger children well. Kigali is a three to four hour drive away, or a flight to the Gisenyi airstrip.